We want you to love your Brushies products as much as we do. If for any reason you aren't satisfied, contact us at firstname.lastname@example.org. Returns and exchanges for products purchased directly from our website are accepted within 30 days, in new and unused condition with the original packing slip. We cannot accept returns from retail stores. Customers wishing for an exchange or return must request a Return Authorization (RA) number via email by contacting us at email@example.com. When shipping your item back to us, please include the RA number on the original packing slip with a description of the reason for return/exchange. Customers are responsible for shipping charges. We suggest using a shipping method with delivery confirmation as Babiators is not responsible for return packages lost in transit.