Shop Now

FAQs

Check the Frequently Asked Questions below for the common inquiries. Additional questions or concerns? Please fill out the contact form on the Contact page.

What if I need to change my order?

We process orders quickly, but we’ll do our best to accommodate any changes to your order. Please send an email to customerservice@thebrushies.com and put ‘URGENT CHANGE ORDER’ in the email subject line. While we can’t guarantee we will be able to change it before it ships (our warehouse works really fast!), we will certainly try to help you!

When will I get my order?

We strive to ship all orders as soon as possible at the best shipping rates available. Orders are processed and shipped during normal business hours, Monday through Fridays only. Orders received before 1 PM EST are processed the same day. Orders placed after 1 PM EST are processed on the following business day. A shipping confirmation email with tracking details will be sent to you on the day your order is shipped. On domestic orders, please allow 5 days for transit after receiving your shipment notification. Domestic and international shipping time frames will vary depending on address and shipment method select.

What is the status of my order?

Please send an email to customerservice@thebrushies.com, and we'd be glad to check on the order for you.

What shipping method do you use?

On all domestic and international orders, to provide our customers with the best possible shipping rates, our standard shipping method is through the US Postal Service. However, US and European customers may also select UPS for shipment, if preferred. Please note that US Postal Service only provides tracking information for shipments within the US. If you are a European customer and require tracking information, you must select UPS as your preferred carrier during checkout.

Will I receive a tracking number when my order ships?

Yes! You will get a shipment confirmation email with all of the details. If you can't find that email, don't worry - we've got you covered! Just email us at

Can I expedite the shipping on my order?

Yes, that is an option we offer our customers. For domestic or European orders, we offer the option to ship via UPS which can speed up your delivery date. For European orders shipped by UPS, you can expect delivery within 1 to 2 weeks vs. the US Postal Service, which could take between 4 to 6 weeks for delivery to Europe. All orders will ship from our warehouse in Pennsylvania from zip code 16301. Please check the UPS site for transit time estimates.

Still have questions about your order?

Feel free to email us at anytime at customerservice@thebrushies.com. We are here to help!